Privacy Policy
Last updated: March 11, 2026
This Privacy Policy explains what information Efendi collects, how we use it, with whom we share it, how it is disclosed, and what security practices we use to protect it.
1. Information We Collect
When you place an order or contact us, we may collect your name, phone number, delivery/pickup details, postcode, order contents, and payment status information. We also collect technical information needed to operate the website and process requests (for example, logs and basic request metadata).
2. How We Use Information
We use personal information to provide ordering services, validate delivery eligibility, fulfill pickup/delivery, communicate about orders, provide customer support, prevent abuse/fraud, and improve website performance.
3. Parties We Disclose Information To
We disclose relevant data only to service providers needed to run the service, including:
- Stripe for payment processing and payment confirmation.
- Messaging and communications channels used for order/contact workflows (for example WhatsApp links).
- Hosting and infrastructure providers that store or process order data on our behalf.
4. Method of Disclosure
Information is disclosed electronically through secure API requests and encrypted network connections between our systems and approved service providers. We do not sell personal information.
5. Security Practices
We use access controls, authenticated admin access, environment-based secret management, and transport encryption (HTTPS/TLS) for data in transit. Payment card data is handled by Stripe; card details are not stored directly on Efendi servers.
6. Data Retention
We retain order and operational records for business, legal, fraud-prevention, and support needs, then delete or anonymize data when no longer required.
7. Contact
For privacy-related questions, contact us through our support channels listed on the ordering website.